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Six Sigma and Quality

Six Sigma is a process management tool for continually improving quality by systematically eliminating defects in products or processes.

"Sigma", the 18th letter of the Greek alphabet, has come to represent the ability to perform defect-free work. "Six" refers to an aggressive quality goal that strives for near perfection, allowing for not more than 3.4 defects per million opportunities.

At WABCO, Six Sigma is a comprehensive approach across our businesses. It's "the way we work" to:

1. conduct market research
2. design and test products according to customer requirements
3. build quality into products
4. bring products to market quickly
5. deliver products to customers on time
6. receive and process payments

Since 2001, we have trained and certified more than 850 Six Sigma specialists as Black or Green Belts. All WABCO employees undergo at least introductory training in Six Sigma tools and techniques. We use Six Sigma techniques to systematically improve our processes and serve our customers better. In 2004, we initiated a benchmarking exercise in Chennai, our Indian joint venture production site.

In 2005, Six Sigma Lean is being piloted at plants in Europe and China in co-operation with the renowned Shingijutsu Institute (Japan)

Quality

WABCO is a reliable development partner and solutions provider to leading global and regional commercial vehicle and passenger car manufacturers. To maintain excellent performance and customer satisfaction worldwide, WABCO benchmarks its quality and environmental systems to the internationally recognized standards of excellence. Our ISO 9001:2000, ISO/TS16949 and ISO 14001 certifications are awarded by internationally recognized organizations, such as Lloyd's Register Quality Assurance . For information about WABCO's ISO certifications click here.