WABCO websites use cookies and other tracking technologies to improve your browsing experience and provide you with services available on the website. To find out more about which cookies we use and how you can block them, please read our Cookies Policy.
Furthermore, we inform you that our Customers and Suppliers Privacy Statement has been updated on May 25th 2018, please click here to read. More information

WABCO North America Customer Care Center

WABCO’s Customer Care Center provides complete technical support for the comprehensive portfolio of products sold in North America, including well established WABCO technologies, prior Meritor WABCO-branded products, Sheppard steering gears, MICO off-highway products and OptiFlow aerodynamic solutions. This team of over 40 highly knowledgeable professionals is based in the U.S., with headquarters located at WABCO’s Americas headquarters in Auburn Hills, Michigan.

The Customer Care Center also features an Aftermarket Sales Desk to support with service part order processing. Customers can connect with one of WABCO’s inside sales representatives to place a parts order, check the status of an existing order or request pricing information.

All of WABCO’s customers are invited to contact the Customer Care Center, including dealers, service technicians, distributors and fleets. To reach the Customer Care Center, customers can call (855) 228-3203 or email wnacustomercare@wabco-auto.com (for technical service questions) or wabconaorders@wabco-auto.com (for service parts ordering support). The Customer Care Center is open from Monday through Friday from 8 A.M. to 8 P.M. EST.

To access all literature including maintenance manuals, technical publications, parts catalogues, sales documents, as well as software downloads, please visit our literature page.

To apply for authorization to perform WABCO warranty work, please fill out this Facility Creation Form.

To request a labour rate review, please complete the WABCO Labour Rate Review Request Form.

The Warranty Submission Form is now replacing the Pre-Call Warranty Case Form previously emailed to the Customer Care Center. We are no longer accepting the Pre-Call Warranty Case Form and would like to encourage you to use our new Warranty Submission Form.

Get in touch